Terms and conditions

RESERVATIONS – CREDIT CARD – PRE-AUTHORIZATION
Valid credit card details (Visa, MasterCard, American Express or Diners Club) must be provided to guarantee your reservation. Your credit card number and expiry date will be verified using a checking sequence. It must be valid during your stay.
The credit card used for the reservation must be presented at check-in.
Please, note that we cannot charge a credit card without the authorization of the owner. Therefore, if the name on the ID card or passport presented at check-in is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request). If the proof of ownership and the authorization cannot be validated. Another payement method must be provided as soon as possible. We reserve the right to cancel your reservation.

PAYMENT OF A FLEXIBLE RATE
Full payment for your stay is required at least at check-in. 48h before your planned arrival date, the availability of funds on your card will be verified and the total amount charged. In case of negative outcome of the availability check on your card, we reserve the right to cancel your reservation. You will be advised accordingly. Travellers cheques, personal cheques or cash in foreign currencies are not accepted for payment.

PAYMENT FOR A NON-REFUNDABLE RATE
The total amount of your stay will be charged on your credit card by the hotel at the time of booking.

CANCELLATIONS OF A FLEXIBLE RATE
You always can cancel your reservation but not always without cost. Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be cancelled or changed without any charge until 48 hours prior scheduled arrival date (for example if you book for an arrival on the 25th of June you have until midnight Belgian time on the 22nd of June to cancel without any charge).
In case of non-arrival on the day (no-show) or cancellation (or change) less than 2 days before arrival, full payment for the number of nights confirmed at the time of booking will be charged on your credit card.
Reservations made less than 2 days prior to arrival can not be cancelled or changed without charge.
Does not apply for a non-refundable room rate.

CANCELLATIONS FOR A NON-REFUNDABLE RATE
Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations by telephone or in person. In case of cancellation, non arrival on the day (no-show) or modification, your credit card will be charged for the full amount due for your reservation. No refund is possible. This charge is a penalty and not a payment, it is not possible to occupy the room.

MULTIPLE ROOM-BOOKINGS
Bookings of 5 rooms or more are considered group booking. Special rate and conditions may apply. Please contact us at groups@jamhotels.eu with your request.

IDENTIFICATION DOCUMENT
An official ID card or passport with valid photo must be presented at the check-in. Driver’s license, residence permit, medical card or any other documents won’t be accepted.

DAMAGE DEPOSIT
If no valid Credit Card is presented by check-in, a damage deposit of 50€ per night is required on arrival. The deposit must be paid cash and will be refunded in full via credit card or cash, subject to an inspection of the property.

BILLING
Please, inform the billing address to the receptionist at the latest at check-in. For companies, a VAT number is required.

NON-SMOKING HOTEL
We would like to recall our customers that our rooms and interior spaces are strictly NO SMOKING areas. In case of non-compliance with this rule, a fine of 250,00€ will be charged to the room. Ashtrays are available on the terraces and on the porch.

ANIMALS
€15 per night and per pet with a maximum of two pets per room.
Your pet and the cleanliness of your room are under your responsibility.

CITY TAX
4,24€ (VAT included) per room and per night is a mandatory tax requested by the City of Brussels and will be collected at the hotel.

BREAKFAST
15€ per night per person (3 types of breakfasts are proposed and a menu is available too)
7,50€ per night per children less than 10 years old
15,00€ from 10 years old and older

EXTRA BED / CHILDREN / BABIES
Maximum 1 baby cot on request can be provided free of charges in the room.
Maximum 1 baby (less than 2 years old) or 1 child (less than 10 years old) sleeps free of charge in existing bedding.
No extra bed available.

PARKING
18 parking spaces are available for hotel guests. They are subject to availability. You can pre-book a slot during your booking process or by email at brussels@jamhotels.eu. It must be confirmed to you by the reception.
Parking costs :
19,00€ per night per slot
Parking must be freed at check-out

DISCLAIMER OF LIABILITY FOR THEFT OR DAMAGE TO VEHICLES
We would like to inform our customers that Jam Hotel is not responsible for any theft, damage, or loss involving vehicles parked on or near our premises. Customers are fully responsible for securing their vehicles and belongings.
Jam Hotel will not be held liable for any claims, costs or damages resulting from theft, vandalism, or any other incidents involving vehicles.
For any further information about areas like bars & restaurant,
please have a look at www.jamhotels.eu

RESERVATIONS – CREDIT CARD – PRE-AUTHORIZATION
Valid credit card details (Visa, MasterCard, American Express or Diners Club) must be provided to guarantee your reservation. Your credit card number and expiry date will be verified using a checking sequence. It must be valid during your stay.
The credit card used for the reservation must be presented at check-in.
Please, note that we cannot charge a credit card without the authorization of the owner. Therefore, if the name on the ID card or passport presented at check-in is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request). If the proof of ownership and the authorization cannot be validated. Another payement method must be provided as soon as possible. We reserve the right to cancel your reservation.

PAYMENT OF A FLEXIBLE RATE
Full payment for your stay is required at least at check-in. 48h before your planned arrival date, the availability of funds on your card will be verified and the total amount charged. In case of negative outcome of the availability check on your card, we reserve the right to cancel your reservation. You will be advised accordingly. Travellers cheques, personal cheques or cash in foreign currencies are not accepted for payment.

PAYMENT FOR A NON-REFUNDABLE RATE
The total amount of your stay will be charged on your credit card by the hotel at the time of booking.

CANCELLATIONS OF A FLEXIBLE RATE
You always can cancel your reservation but not always without cost. Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be cancelled or changed without any charge until 24 hours prior scheduled arrival date (for example if you book for an arrival on the 25th june you have until midnight belgian time on the 22st of june to cancel without any charge).
In case of non-arrival on the day (no-show) or cancellation (or change) less than 2 days before arrival, full payment for the number of nights confirmed at the time of booking will be charged on your credit card.
Reservations made less than 2 days prior to arrival can not be cancelled or changed without charge.
Does not apply for a non-refundable room rate.

CANCELLATIONS FOR A NON-REFUNDABLE RATE
Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations by telephone or in person. In case of cancellation, non arrival on the day (no-show) or modification, your credit card will be charged for the full amount due for your reservation. No refund is possible. This charge is a penalty and not a payment, it is not possible to occupy the room.

MULTIPLE ROOM-BOOKINGS
Bookings of 5 rooms or more are considered group booking. Special rate and conditions may apply. Please contact us at groups@jamhotels.eu with your request.

IDENTIFICATION DOCUMENT
An official ID card or passport with valid photo must be presented at the check-in. Driver’s license, residence permit, medical card or any other documents won’t be accepted.

DAMAGE DEPOSIT
If no valid Credit Card is presented by check-in, a damage deposit of 50€ per night is required on arrival. The deposit must be paid cash and will be refunded in full via credit card or cash, subject to an inspection of the property.

BILLING
Please, inform the billing address to the receptionist at the latest at check-in. For companies, a VAT number is required.

NON-SMOKING HOTEL
We would like to recall our customers that our rooms and interior spaces are strictly NO SMOKING areas. In case of non-compliance with this rule, a fine of 120,00€ will be charged to the room. Ashtrays are available on the terraces and on the porch.

ANIMALS
Pets are not allowed in the hotel, restaurant and rooftop bar.

CITY TAX
4€ per person (over 13 years old) per night is a mandatory tax requested by the City of Lisbon and will be collected at the hotel.

BREAKFAST
15€ per night per person (3 types of breakfasts are proposed and a menu is available too)
10€ per night per children less than 10 years old
15,00€ from 10 years old and older

EXTRA BED / CHILDREN / BABIES
Maximum 1 baby cot on request can be provided free of charges in the room.
Maximum 1 baby (less than 2 years old) or 1 child (less than 10 years old) sleeps free of charge in existing bedding.
No extra bed available.
For any further information about areas like bars & restaurant,
please have a look at www.jamhotels.eu

RESERVATIONS – CREDIT CARD – PRE-AUTHORIZATION
Valid credit card details (Visa, MasterCard, American Express or Diners Club) must be provided to guarantee your reservation. Your credit card number and expiry date will be verified using a checking sequence. It must be valid during your stay.
The credit card used for the reservation must be presented at check-in. For non-refundable reservations a guarantee of €120 will be reserved on the credit card at time of check-in.

Please, note that we cannot charge a credit card without the authorization of the owner. Therefore, if the name on the ID card or passport presented at check-in is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request). If the proof of ownership and the authorization cannot be validated. Another payement method must be provided as soon as possible. We reserve the right to cancel your reservation.

PAYMENT OF A FLEXIBLE RATE
Full payment for your stay is required at least at check-in. 48h before your planned arrival date, the availability of funds on your card will be verified and the total amount charged. In case of negative outcome of the availability check on your card, we reserve the right to cancel your reservation. You will be advised accordingly. Travellers cheques, personal cheques or cash in foreign currencies are not accepted for payment.

PAYMENT FOR A NON-REFUNDABLE RATE
The total amount of your stay will be charged on your credit card by the hotel at the time of booking.

CANCELLATIONS OF A FLEXIBLE RATE
You always can cancel your reservation but not always without cost. Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be cancelled or changed without any charge until 48 hours prior scheduled arrival date (for example if you book for an arrival on the 25th of June you have until midnight Belgian time on the 22nd of June to cancel without any charge).
In case of non-arrival on the day (no-show) or cancellation (or change) less than 2 days before arrival, full payment for the number of nights confirmed at the time of booking will be charged on your credit card.
Reservations made less than 2 days prior to arrival cannot be cancelled or changed without charge. Reservations made less than 2 days prior to arrival cannot be cancelled or changed without charge.
Does not apply for a non-refundable room rate.

CANCELLATIONS FOR A NON-REFUNDABLE RATE
Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations by telephone or in person. In case of cancellation, non-arrival on the day (no-show) or modification, your credit card will be charged for the full amount due for your reservation. No refund is possible. This charge is a penalty and not a payment, it is not possible to occupy the room.

MULTIPLE ROOM-BOOKINGS
Bookings of 5 rooms or more are considered group booking. Special rate and conditions may apply. Please contact us at groups@jamhotels.eu with your request.

IDENTIFICATION DOCUMENT
An official ID card or passport with valid photo must be presented at the check-in. Driver’s license, residence permit, medical card or any other documents won’t be accepted.

DAMAGE DEPOSIT
If no valid Credit Card is presented by check-in, a damage deposit of 50€ per night is required on arrival. The deposit must be paid cash and will be refunded in full via credit card or cash, subject to an inspection of the property.

BILLING
Please, inform the receptionist of the billing address at the latest at check-in. For companies, a VAT number is required.

NON-SMOKING HOTEL
We would like to recall our customers that our rooms and interior spaces are strictly NO SMOKING areas. In case of non-compliance with this rule, a fine of 120,00€ will be charged to the room. Ashtrays are available on the terraces and on the porch. Ashtrays are available at the entrance.

ANIMALS
€15 per night and per pet with a maximum of two pets per room.
Your pet and the cleanliness of your room are under your responsibility.

CITY TAX
€3,50 (VAT included) per person per night is a mandatory tax requested by the City of Ghent and will be collected at the hotel.

BREAKFAST
€19,00 per night per person from 10 years old for a buffet option.
€8,00 per night per children between 0 than 10 years old
Breakfast for children between the age of 0 and 2 is free of charge.

EXTRA BED / CHILDREN / BABIES
Maximum 1 baby cot on request can be provided free of charges in the room.
Maximum 1 baby (less than 2 years old) or 1 child (less than 10 years old) sleeps free of charge in existing bedding.
No extra bed available.

PARKING
10 parking spaces are available for hotel guests. They are subject to availability. You can pre-book a slot during your booking process or by email at ghent@jamhotels.eu. It must be confirmed to you by the reception.
Parking costs:
€19,00 per night per slot. Parking must be freed at check-out

DISCLAIMER OF LIABILITY FOR THEFT OR DAMAGE TO VEHICLES
We would like to inform our customers that Jam Hotel is not responsible for any theft, damage, or loss involving vehicles parked on or near our premises. Customers are fully responsible for securing their vehicles and belongings.
Jam Hotel will not be held liable for any claims, costs or damages resulting from theft, vandalism, or any other incidents involving vehicles.
For any further information about areas like bars & restaurant,
please have a look at www.jamhotels.eu

Nelson JAM is part of the Nelson Group which includes Nelson Operation, Hotel Uptown 132, Nelson Canal Portugal, Nelson Gent and Nelson Canal Douro. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

Nelson JAM collects the following data:

• Personal contact information (Name, email address, phone number, etc.)

• Personal information (for example, date of birth, gender, nationality).

• Your preferences and interests (for example, preferred floor, food and beverages preferences, etc.).

• Your questions/comments, during or following a stay in one of our hotels.

• If applicable: company name

How do we collect your data?

You directly provide Nelson JAM with most of the data we collect. We collect data and process data when you:

• Register online or make a reservation for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website jamhotels.eu via your browser's cookies.

How will we use your data?

Nelson JAM collects your data so that we can:

• Process your reservation, manage your account.

• Email you with special offers on other products and services we think you might like.

When Nelson JAM processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Nelson JAM securely stores your data with Microsoft. Nelson JAM will keep your personal contact information for 10 years from the booking in accordance with legal obligations.

Marketing

Nelson JAM would like to send you information about products and services of ours that we

think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Nelson JAM from contacting you for marketing purposes

or giving your data to other members of the Nelson Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Nelson JAM like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access - You have the right to request Nelson JAM for copies of your personal

data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Nelson JAM correct any information you believe is inaccurate. You also have the right to request Nelson JAM to complete information you believe is incomplete.

The right to erasure - You have the right to request that Nelson JAM erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Nelson JAM restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Nelson JAM's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Nelson JAM transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@jamhotels.eu

Call us at: +32 2 897 26 88

Or write to us: Avenue Brugmann 16, 1060 Brussels

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Nelson JAM uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

• Determining if you make a reservation with us

• Seeing where you found our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - Nelson JAM uses these cookies so that we recognize you on our

website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising - Nelson JAM uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Nelson JAM sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Nelson JAM website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Nelson JAM keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2 February 2026.

How to contact us

If you have any questions about Nelson JAM's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@jamhotels.eu

Call us: +32 2 897 26 88

Or write to us: Avenue Brugmann 16, 1060 Brussels

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Nelson JAM has not addressed your concern in a satisfactory manner, you may contact the Data Protection Authority

Email: dpo@apd-gba.be

Address: Rue de la Presse 35, 1000 Brussels