JAM HOTELS

Terms and Conditions

We have different terms for each of our hotels, so refer to the right hotel location

Brussels

RESERVATIONS – CREDIT CARD – PRE-AUTHORIZATION
Valid credit card details (Visa, MasterCard, American Express or Diners Club) must be provided to guarantee your reservation. Your credit card number and expiry date will be verified using a checking sequence. It must be valid during your stay.
The credit card used for the reservation must be presented at check-in.
Please, note that we cannot charge a credit card without the authorization of the owner. Therefore, if the name on the ID card or passport presented at check-in is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request). If the proof of ownership and the authorization cannot be validated. Another payement method must be provided as soon as possible. We reserve the right to cancel your reservation.

PAYMENT OF A FLEXIBLE RATE
Full payment for your stay is required at least at check-in. 48h before your planned arrival date, the availability of funds on your card will be verified and the total amount charged. In case of negative outcome of the availability check on your card, we reserve the right to cancel your reservation. You will be advised accordingly. Travellers cheques, personal cheques or cash in foreign currencies are not accepted for payment.

PAYMENT FOR A NON-REFUNDABLE RATE
The total amount of your stay will be charged on your credit card by the hotel at the time of booking.

CANCELLATIONS OF A FLEXIBLE RATE
You always can cancel your reservation but not always without cost. Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be cancelled or changed without any charge until 48 hours prior scheduled arrival date (for example if you book for an arrival on the 25th june you have until midnight belgian time on the 22st of june to cancel without any charge).
In case of non-arrival on the day (no-show) or cancellation (or change) less than 2 days before arrival, full payment for the number of nights confirmed at the time of booking will be charged on your credit card.
Reservations made less than 2 days prior to arrival can not be cancelled or changed without charge.
Does not apply for a non-refundable room rate.

CANCELLATIONS FOR A NON-REFUNDABLE RATE
Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations by telephone or in person. In case of cancellation, non arrival on the day (no-show) or modification, your credit card will be charged for the full amount due for your reservation. No refund is possible. This charge is a penalty and not a payment, it is not possible to occupy the room.

MULTIPLE ROOM-BOOKINGS
Bookings of 5 rooms or more are considered group booking. Special rate and conditions may apply. Please contact us at brussels@jamhotels.eu with your request.

IDENTIFICATION DOCUMENT
An official ID card or passport with valid photo must be presented at the check-in. Driver’s license, residence permit, medical card or any other documents won’t be accepted.

DAMAGE DEPOSIT
If no valid Credit Card is presented by check-in, a damage deposit of 50€ per night is required on arrival. The deposit must be paid cash and will be refunded in full via credit card or cash, subject to an inspection of the property.

BILLING
Please, inform the billing address to the receptionist at the latest at check-in. For companies, a VAT number is required.

NON-SMOKING HOTEL
We would like to recall our customers that our rooms and interior spaces are strictly NO SMOKING areas. In case of non-compliance with this rule, a fine of 120,00€ will be charged to the room. Ashtrays are available on the terraces and on the porch.

ANIMALS
Pets are not allowed in the hotel grounds.

CITY TAX
4,24€ (VAT included) per room and per night is a mandatory tax requested by the City of Brussels and will be collected at the hotel.

BREAKFAST

- 15€ per night per person (3 types of breakfasts are proposed and a menu is available too)
- 7,50€ per night per children less than 10 years old
- 15,00€ from 10 years old and older

EXTRA BED / CHILDREN / BABIES

Maximum 1 baby cot on request can be provided free of charges in the room.
Maximum 1 baby (less than 2 years old) or 1 child (less than 10 years old) sleeps free of charge in existing bedding.
No extra bed available.

PARKING
18 parking spaces are available for hotel guests. They are subject to availability. You can pre-book a slot during your booking process or by email at brussels@jamhotels.eu. It must be confirmed to you by the reception.

Parking costs :
15,00€ per night per slot
Parking must be freed at check-out

DISCLAIMER OF LIABILITY FOR THEFT OR DAMAGE TO VEHICLES

We would like to inform our customers that Jam Hotel is not responsible for any theft, damage, or loss involving vehicles parked on or near our premises. Customers are fully responsible for securing their vehicles and belongings.

Jam Hotel will not be held liable for any claims, costs or damages resulting from theft, vandalism, or any other incidents involving vehicles.

For any further information about areas like bars & restaurant,
please have a look at www.jamhotels.eu

Lisbon

PAYMENT FOR A NON-REFUNDABLE RATE
The total amount of your stay will be charged on your credit card by the hotel at the time of booking.

MULTIPLE ROOM-BOOKINGS
Bookings of 5 rooms or more are considered group booking. Special rate and conditions may apply. Please contact us at lisbon@jamhotels.eu with your request.

BILLING
Please, inform the billing address to the receptionist at the latest at check-in. For companies, a VAT number is required.

ANIMALS
Pets are not allowed in the hotel, restaurant and rooftop bar.

CITY TAX
4€ per person (over 13 years old) per night is a mandatory tax requested by the City of Lisbon and will be collected at the hotel.